Vacancy for Assessment Division Support

IIEF (www.iief.or.id) is an Indonesian foundation (Yayasan) with more than 40 years of experience managing various in-country and international scholarship and training programs on behalf of various donor institutions. IIEF develops its expertise in four core areas, i.e.: (i) Scholarship Management, (ii) Capacity Development Initiatives (e.g.: leadership, university partnership, internship, entrepreneurship, NGO capacity building, etc.), (iii) Services to Education, and (iv) Testing and Certification.

IIEF is the sole representative of the Educational Testing Service (ETS) in Indonesia, and we are responsible for administering TOEFL ITP® tests nationwide. Since 2023, IIEF has also managed the TOEFL® Lounge, a dedicated information and service center for prospective TOEFL test takers in Indonesia. This initiative ensures that the public has access to accurate and comprehensive information about the TOEFL®.

Position Summary

This position is tasked with supporting the operational team in proctoring digital testing services and maintaining inventory for the assessment division. Other tasks required may include customer relations with clients and test takers all over Indonesia.

OPERATION SUPPORT

RESPONSIBILITIES:

• Managing digital testing services.
• Maintain inventory including organizing stock levels & generating reports to finance & marketing division.
• Maintain professional relationships with clients.

REQUIREMENTS:

• Education: minimum S1 in any major
• Have English language proficiency as proven by a TOEFL ITP certificate of at least 450.
• Preferably have experience in maintaining professional relationships and networks with universities, schools & corporate institutions.
• Ability to manage problems and provide relevant solutions to clients; preferably experience and ability to adapt to changing client needs, manage time well, analytical skills to understand client needs, add value, and maintain client satisfaction and loyalty with a focus on results.
• Proficiency in using computer systems, software, and digital tools to handle various tasks efficiently. Candidates should have a strong understanding of essential hardware and software operations. Additionally, the ability to adapt to new technologies, troubleshoot common technical issues, and utilize digital tools to enhance productivity is expected.
• Experienced in managing and maintaining inventory systems to ensure accurate tracking, organization, and familiarity with supply chain operations are essential. Responsibilities include monitoring stock levels, generating reports, identifying discrepancies, and implementing solutions to optimize inventory processes.

Preferably Have experience in test proctoring, including overseeing and administering exams to ensure compliance with established protocols and guidelines.

Please send your application before January 31, 2025, to email: recruitment@iief.or.id.